Below you will find the chat with a licencesing representativ from Parallels
Just read for yourself before you go and ever buy a product from them.
Dirk BartkowiakWe have just created trouble ticket for you. Ticket number: #1426756.
Sxxxx SPThank you for contacting Parallels Customer Support.
Sxxxx SPHow may I help you today.
Dirk BartkowiakI do have a question regarding your upgrade policy
Dirk Bartkowiaklast year parallels tricked me into upgrading to version 6 because I was unable to run my virtual machines after upgrading to lion
Dirk Bartkowiaka few weeks later, I was not eligable to upgrade to 7 because the so called „technology guarantee“ was for customers who bought PD6 on 1. of august or later
Dirk Bartkowiaknow I am unable to run my virtual machine once again after the minor os upgrade to mountain lion
Dirk Bartkowiakand I am feeling pissed of once again because parallels wants me to buy an upgrade again
Sxxxx SPMay I know which version of Parallels Desktop are you using?
Dirk Bartkowiakis there any option to make a valuable customer happy again? or I am forced to switch to VMWare or virtual box?
Dirk BartkowiakPD6 purchased on 21-07-2011
Dirk Bartkowiakdirect after the upgrade to lion
Dirk Bartkowiakand only *1,5 week* before the so called „technology guarantee“
Sxxxx SPOnly the latest version of Parallels Desktop for the Mac, version 7, is compatible with the Mac OS X Mountain Lion update.
Sxxxx SPUnfortunately, the version of Parallels Desktop for the Mac you are currently using is not compatible with Mac OS X Mountain Lion.
Sxxxx SPIn order to use Parallels Desktop on Mountain Lion, you must purchase an upgrade to Parallels Desktop 7 for Mac.
Dirk BartkowiakI didnt upgrade to PD7 cause I dont see a value in spending 2 times 50 bucks in just 3 weeks
Sxxxx SPIt can be purchased from our Online Store:
Dirk Bartkowiakso you want me again to spend 50 bucks?
Sxxxx SPI understand you concern, but please be informed that the operating system
you are using is not compatible with the current version of Parallels Desktop you are using.
Dirk Bartkowiakwell, thats a point, and that means I wont ever spent any of my money on parallels again.
Dirk Bartkowiaki feel screwed once again
Sxxxx SPPlease wait.
Dirk Bartkowiakas you may see in my account I am a customer since parallels desktop 3
Dirk BartkowiakI purchased 3, 4, 5 and 6
Sxxxx SPI just had a check with my resources and I am glad to inform you that as you are a loyal customer, what best we can offer you is of a 10% discount.
Sxxxx SPIs that okay with you?
Dirk BartkowiakJust have a look into your support forums, I do feel, that I am not the only one experiencing this
Dirk BartkowiakI would expect you guys to offer a patch for PD6 to run on Mountain Lion
Dirk Bartkowiakyou cant just stop supporting your software
Dirk BartkowiakI would expect microsoft to do so, but not you
Dirk Bartkowiakbut now I understand
Dirk Bartkowiak10% off is not an option
Sxxxx SPI understand, but I would also like to inform you that once you purchase the full or upgrade version of Parallels Desktop 7 for Mac now you will be eligible for a free upgrade to the up coming ParallelsDesktop 8 for Mac.
Sxxxx SPI would suggest you that this is the right time for you to make use of it.
Dirk BartkowiakYou screwed me once, do you think that this will make me trust you again?
Sxxxx SPPlease be informed that providing a patch for the Parallels Desktop 6 for Mac is not possible and I have provided you the best options we would be able to provide.
Dirk Bartkowiakok, that means for me: thank you and good bye. You lost a loyal customer. I feel sorry for that, but I cant invest my good money again
Sxxxx SPI do understand that, but this is the best offers we can provide you.
Dirk BartkowiakI hope you dont mind, that I will publish that on my blog. Just to inform any other who is considering buying parallels products
Sxxxx SPI am, sorry to know that.
Dirk BartkowiakYou should, because in the end its your job
Dirk Bartkowiaksorry to tell you that
Sxxxx SPIs there anything else I may assist you with.Dirk Bartkowiakno thank you
Dirk BartkowiakI am through
Sxxxx SPYou are welcome
Sxxxx SPThank you for choosing Parallels have a nice day.
That leaves me with just one more task. Installing VirtualBox and „Thank you & Good Bye Parallels“